Refund and Return Policy

Thank you for shopping with Prime Value.
We want you to be fully satisfied with your purchase.

Returns Eligibility
You can request a return if:

• The product is damaged or defective
• The wrong product was delivered
• The item is missing parts or accessories

Return Window
Returns can be requested within 7 days of delivery.

Non-Returnable Items

• Used or damaged products
• Hygiene-related items
• Items without original packaging

Refund Process
Once your return is approved:

• Refund will be processed to your original payment method or issued as store credit
• Refunds take 3–7 working days

How to Request a Return
Email us at business.primevalue@gmail.com with:

• Order ID
• Photos/videos of the issue
• Your contact details
  

We will respond within 24 hours.